Write a Note to Management About Employees who Do an Excellent Job

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#45

The employees who work at the café located in my universities’ library are some of the sweetest people I’ve ever met. Donna, one of the employees, is always throwing a free cookie or cupcake in my bag whenever I get food there and does the same with other students as well. Miles is another employee, who used to work at the café until he was transferred to another location on campus, which he said just isn’t the same. One night while he was hanging out at the library him and Donna asked if I could fill out a survey and ask about him being relocated back to the café.

Filling out the survey was also a wonderful chance to commend all of the workers for their hard work. I didn’t realize the survey was also part of a contest in which the workers from a certain location on campus with the most positive reviews would win something. I wrote about how they were some of the friendliest workers on campus and how they really deserve a pat on the back.

One day toward the end of the year I came in and complimented them on their new matching t-shirts. It was such a nice feeling when Donna said, “It’s thanks to you kids. We won the contest thanks to your positive reviews.” She looked so happy about it and her reaction made my day too.

So has anyone else ever written a note to/told management about an employee/employees who does a great job or had a similar experience? Does anyone want to add this one to his or her bucket lists?

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49 Responses to Write a Note to Management About Employees who Do an Excellent Job

  1. That’s so sweet!(: Donna and Miles sound like great people!

  2. Kat Bultman says:

    I actually have, and told friends, and wrote about it done surveys, etc. We all appreciate it when someone goes above and beyond to make things special for you. Even if it’s as simple, as your local coffee house knowing every Monday morning you will be there around 8am and they know exactly what and how you like your coffee. During the holiday’s I’ve sent Christmas cards for example to doctors offices, thanking the staff, nurses, etc. They are just little ways to say Thank You! 🙂

    • That all sounds so nice! I completely agree about what a nice feeling it is when the place knows your order. & I think that’s such a great idea about the Christmas cards to doctors offices 🙂 Thank you for the suggestion!

  3. challenyee says:

    This is a great lesson, to recognize others for the good that they do. We need reminders every day to do this. And little gestures do count!
    You ARE awesome Christine, and may the kindness in your heart always be strong.

  4. Loca Gringa says:

    Very inspiring. Too often, all they hear are complaints. ALWAYS pay it forward!

  5. rahul kanyal says:

    Great thought Christine!

  6. surrieindia says:

    it feels awesome to hear about a customer liking they’re experience. it really can make someone’s Day .

  7. Julie Garro says:

    What a great point. Too often we hear complaints. I think people are surprised to hear stories of great service, or compliments in general. Excellent post. And by the way, thank you for stopping by my blog.

  8. Kat says:

    That’s great! I remember with my first job, I went out of my way to help a couple that I wasn’t going to make a profit from in sales. After I finished helping them, they found the manager and the manager was prepared for a complaint. To her surprise, they complimented my work ethics and made my day, or maybe my week! After, I made it a point to take the time to take the time to let a manager know when someone does an above satisfactory job. It makes a world of difference!

    • Aw that is so nice they told the manager, but I agree that it can really make your day when that happens at work 🙂 We get feedback where I work at the writing center because the students we tutor have to fill out mandatory surveys after their experience and it always makes my day when they take the time to write something complimentary rather than just filling in the multiple choice part!

  9. lion6255 says:

    I think we should always promote positivity when we can. Everyone s so quck to complain or put someone down. This is very refreshing!!!

  10. Paul H-C says:

    I try to do this at every opportunity. Far too often, all management gets are negative comments/feedback from the few people who are unhappy. I will make an exceptional effort to do so if I witness an employee handle one of the “difficult customers” in a professional and efficient manner. I think great service should be rewarded, especially for those who are not tipped for their services. (Although, I will do the same for amazing service from tipped employees as well.)

  11. I love this and it’s so awesome to make someone’s day!

  12. LifeWhataJoy says:

    My hair stylist thanked me the other day for the positive comments I had written about her. Because of what I wrote she got a new customer. I love to write nice things about people that do a good job.
    Thanks for following my blog. Hope you find it inspirational.
    Blessings, Susan http://www.lifewhatajoy.com

  13. Lauren says:

    That is so awesome! It seems like most of the time, people are more than willing to write a negative review or make an irate phone call, but they aren’t willing to take the same time to let someone know they’ve done a great job or compliment their service. Well done! =) xo

  14. Baldy says:

    It is so easy to be positive and genuine with people, all it takes is a kind word and a smile.

  15. This is one of my favorite things to do 🙂

  16. ladysummer88 says:

    It’s something I do a lot of. I worked in retail and it always made my day when I was told nice things by my manager from customers. I pass it along to help make someone else happy for the day.

  17. renchick says:

    I couldnt agree more about telling people and the people around them when they’ve done a good job. Negativity seems to be the default attitude. By highlighting the positive maybe both workers and bosses will recognize the motivation and goodwill it generates and keep your (rubberband 😉 ball rolling! Thx for your great positive articles; I’ll be following you for sure! And thx for following mine =D

    • Haha, that is so true! I feel like when people receive compliments it makes them want to continue doing a better job 🙂 Glad to follow your blog and thank you for your nice comments!

  18. Jackie says:

    My Mom is wonderful at doing this. While she was my great grandmas, Maw’s, biggest advocate, especially during the nursing home years. She didn’t hesitate to “cause trouble” as my Maw would say after asking my mom to help her with the problem 😊, but she made an ever bigger fuss over the nurses that went above and beyond. Her letters of appreciation written on her own accord actually got two very special nurses a surprise 2 paid days of vacation time! AND she let my Maw tell people “I hope that Pammy isn’t causing you any trouble…” when really she was doing exactly what Maw wanted her to.

  19. I absolutely love your blog! Check out mine http://londonoutlook.wordpress.com/.

    • Thanks so much :)! I love yours too! I notice you keep a commonplace book on it, which I think is awesome. I just learned about commonplace books this year after one of my professor’s made us keep one & it was a lot of fun!

  20. aj vosse says:

    Such a positive yet simple idea!! Good on you, it’s something I’ll keep in mind as I go about my daily life!! 😉

  21. lpp08 says:

    Excellent post! I have been on the receiving end of an appreciation note due to a job well done. It really made my day because I was choosen to receive a free lunch and a very generous gift card too from my employer! Now provide feedback for others when given the opportunity 🙂

  22. KraftedKhaos says:

    I can’t recall ever leaving a note, but I have made a point to seek out a manager to say what a great job someone has done. I’ve scared one or two people before, when I’ve asked to see the manager, but when they find out later that it was for a compliment instead of a complaint, they are always appreciative (if I’m still there, lol).

  23. pipmarks says:

    I love the fact that you have a whole bucket list of selfless actions! This is a great one as we are far more likely to complain about someone and often take good service for granted.
    Thanks for following my blog.
    Cheers Pip

  24. Pingback: Kind Acts Bucket List | Turquoise Compass

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